IIJ Vol.1/ No.1 (2009)

Title: A Study of the Behaviour of Users of the BPKP Wide Area Network (WAN) Services

Authors: Desi Nelvia and Rudy M. Harahap

Affiliation: BPKP and Universitas Bina Nusantara, Indonesia

Abstract: The success of an IT implementation is highly dependent on its users. This research analyses and discusses the acceptance level of a given data and voice service, based on the perception and behaviour on the part of its users. The aim of the research is to determine the factors which affect the acceptance of the data and voice service, as well as the relationships among the factors. The model used in this research is the Technology Acceptance Model (TAM). The model seeks to explain the dimensions that affect the acceptance of an IT implementation by its users. This model places the observed attitude of each user based on two variables, namely usefulness and ease of use. The research found other factors that affect the Intention to Use (ITU) and the Actual Usage Behaviour (AUB).

Keywords: Behaviour, TAM, WAN.

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The Internetworking Indonesia Journal provides open access to all of its content on the principle that making research freely available to the public supports a greater global exchange of knowledge. This follows the philosophy of the Open Journal Systems (see the Public Knowledge Project at pkp.sfu.ca). The journal will be published electronically and there are no subscription fees. Such access is associated with increased readership and increased citation of an author's work.

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The Internetworking Indonesia Journal is published twice a year (semi-annual) in electronic format (PDF), carrying papers both in Bahasa Indonesia and in English. The journal does not accept requests for the translation of submitted manuscripts.

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